Repairs
To better service our own inventory and our sales customers, we no longer accept repairs for watches not purchased from us.
Previous repair warranties will be honored.
Quality control: Our testing includes time-testing, amplitude, inspection of the watch case, crystal, bracelet and buckle components and a 24-hour bench test. We test water-resistance when applicable. To schedule a service on your timepiece, please email us at sales@pduggan.com. We can provide estimates prior to servicing your watch. Declined estimates incur a $50 handling fee in addition to return shipping charges.
Warranty
We offer one year full warranty on our modern timepieces and six months full warranty on vintage. Watches accompanied by valid manufacturer's warranty are still covered by manufacturer. We request you have us send these timepieces in to factory on your behalf. Please email or call us to arrange warranty repair service.
Non-Warranty
We will service any watch purchased from Paul Duggans for the life of ownership, if your watch is out of warranty and in need of service please contact us to arrange delivery of your timepiece and our watchmaker will provide an estimate to repair your timepiece. A $50 handling charge will apply to declined non warranty service estimates.
Repair Time
On average it takes 4 to 8 weeks from the date of estimate approval for our watchmaker to service your timepiece. If your watch requires extensive work or a factory service it may take longer. Allowing our watchmaker to properly service and test is critical for quality control. We refrain from "rushing" any jobs so we can ensure top quality service.
Repair Quality Control
Our quality testing includes time-testing, amplitude, inspection of the watch case, crystal, bracelet and buckle components as well as a 24-hour bench test. We test water-resistance when applicable. **Vintage watches will not be guaranteed water resistant**
Repair Warranty
We offer a service warranty one year from date of service invoice. This warranty covers all mechanical components and case water resistance to manufacturers’ standards. This warranty does not cover general wear and tear, crystal, crown, external cosmetics, internal damage due to abuse/shock are not covered. Water damage due to misuse, open crown or hot tub usage is not covered. Any service intervention or tampering by anyone other than Paul Duggan Company will void the warranty.
For inquiries regarding status of repairs please email us.
