Our Repair Department Philosophy
Fine watches, like any mechanical device, require periodic maintenance. Most manufacturers recommend cleaning and water resist inspection every three years. We have made a specialty of working on fine watches only and have established a complete workshop with state of the art equipment and skilled professional watchmakers. We have also established parts accounts with many of the high-grade manufacturers to ensure a supply of genuine factory parts. In addition, we network with other watch dealers and repair centers around the world to obtain discontinued parts for older timepieces. We also have contacts for many sub-specialties such as case repair and dial restoration.
We service what we sell. We service any watch brand that has been purchased through us. To better service our own inventory and our sales customers, we no longer accept repairs for watches other than Rolex and Patek. For other watch brands, we can recommend repair specialists for you.
Watchmaking is a highly skilled profession and requires years of training and experience to become proficient. There exists in America today many levels of watch repair service. There are trade shops who cater to the retail jeweler, processing large volumes of work at low prices. There are home hobbyists working part time with little training but have a passion for watches. There are factory service centers employing many watchmakers at all levels of training and experience. There is a place in the repair business for all of these people. Our watchmakers are school graduates with many years of experience working on fine watches. We strive to do a thorough and complete job to bring your watch to its best possible performance. We discourage doing partial jobs as this only leads to excessive wear and cost in the long run. Our pricing is not the lowest in the industry but is very competitive with other skilled high-grade watchmakers.
Think of your fine watch as you would a fine automobile; it is worth maintaining as it will increase your pleasure of ownership and also enhance the resale or trade-in value. If you plan on passing your watch on to the next generation, skilled periodic maintenance will be greatly appreciated in the future.
Warranty: We warranty all repairs for a period of 1 year from the date of service. This warranty covers all mechanical components and case water resistance to manufacturers’ standards. External cosmetics and damage due to shock are not covered. Water leakage due to open crown or hot tub usage is not covered. Unfortunately, we do not take in partial jobs. Vintage watches manufactured prior to 1980 may not be water-resistant. Inform us if you wish to use your vintage timepiece in the water prior to service.
Estimates: All estimates are free and can often be done as you wait. We also have the capability to send certain brands to the factory for you (estimates may be charged). If you are in the Boston area, visit our shop Mon-Fri. 10 – 5 and we will be happy to assist you.
Turnaround time: Typical repairs will take 4-8 weeks. In some cases part replacement can delay the repair process up to 8 weeks. We will notify you if there will be a delay beyond 6 weeks in completing your repair.
FOR INQUIRIES REGARDING STATUS OF REPAIRS, PLEASE EMAIL: REPAIRS@PDUGGAN.COM